- info@dubaifastfix.com
- Dubai, UAE
Last Updated: August 23, 2026
At DubaiFastFix, we aim to provide reliable and professional appliance repair services across Dubai. This Refund & Cancellation Policy explains how appointment cancellations, service charges, refunds, and related requests are handled.
If you need to cancel a scheduled appliance repair appointment, please contact DubaiFastFix as early as possible.
Early notice helps us manage technician schedules and make the appointment slot available to another customer.
If you cannot attend your scheduled appointment, you may request to reschedule it.
We will make reasonable efforts to arrange another suitable appointment based on technician availability and your preferred time.
Repeated last-minute cancellations or cancellations made shortly before the scheduled appointment may affect future service availability.
Where an applicable visit, inspection, or cancellation charge has been communicated to the customer in advance, that charge may apply.
If our technician arrives at the agreed location but cannot access the appliance or reach the customer after reasonable attempts, the appointment may be treated as a no-show.
Any applicable visit or service charge should be confirmed with the customer before being applied.
Where a repair service has already been completed, payments for completed labor or services are generally not refundable simply because the customer later changes their mind.
If a customer believes that a service was incorrectly charged or that there is a valid issue with the completed repair, they should contact DubaiFastFix so the matter can be reviewed.
If a repair requires replacement parts, the availability and return conditions of those parts may vary depending on the supplier, manufacturer, appliance model, and condition of the part.
Where a part has already been ordered or installed specifically for a customer’s appliance, cancellation or refund options may be limited.
Any applicable refund or replacement arrangement will be discussed with the customer based on the specific circumstances.
If you believe that you have been charged incorrectly or have made a duplicate payment, please contact us with the relevant payment details.
We will review the transaction and, where appropriate, arrange a correction or refund.
Where a refund is approved, the processing time may depend on the original payment method and the relevant payment provider or financial institution.
DubaiFastFix cannot control processing times imposed by banks, card providers, or third-party payment services.
Sometimes an appliance may be diagnosed as beyond practical repair due to severe damage, unavailable parts, age, or other technical circumstances.
In such cases, any applicable inspection or diagnostic charge remains subject to the terms communicated to the customer before the service.
A diagnosis that an appliance cannot reasonably be repaired does not automatically qualify the customer for a full refund of a completed inspection or service.
If a problem occurs with a repair or replacement part that is covered by an applicable warranty, it may be handled under our Warranty Policy rather than this Refund & Cancellation Policy.
Customers should contact DubaiFastFix if they believe a completed repair has developed a covered issue.
To request a cancellation, rescheduling, or refund review, please contact DubaiFastFix using the contact details available on our website.
Please provide:
Providing complete information helps us review your request more efficiently.
DubaiFastFix may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.